Timmy’s response

I decided to bring my concerns to the attention of Timmy Hortons and sent them an email. I thought I’d share the nice response with you in case you share my same concerns:

Dear Lindsay,

I would like to thank you for taking the time to contact us at our Head Office.  We appreciate your feedback regarding our contest cups.

Our ‘Roll Up The Rim’ Promotion is a very exciting time for both our customers and our company. The contest is in place to reward our loyal customers, such as yourself, and to thank you for your patronage.

Throughout the Roll Up The Rim contest, our take-out cups serve two purposes; one as the coffee cup, and the other as the contest “entry form”. If a customer has a hot beverage in a china cup, an entry form of some kind is still required, and in this case, it is the paper cup.

In the past we have investigated the option of having a scratch card rather than the roll up tab, however, having scratch cards printed would actually increase the paper usage because our cups are already going to be printed regardless of the contest, and thus, serve a ‘double purpose’. Nonetheless, a copy of your comments and suggestion for scratch cards have been forwarded to the appropriate personnel in our Marketing Department for
review.

It is through feedback from valued customers, such as yourself, that we have been able to continually grow as a company.  If you have any further questions or comments please do not hesitate to contact us.

Thank you again for contacting us and we hope to have the opportunity to serve you again soon.

Yours Truly,
THE TDL GROUP CORP.